Terms & Conditions

Introduction

Here are the terms and conditions to be aware of when using this website, carliemaree.com.

Please read these terms, as they set out your rights and obligations. It’s important to me that we’re both clear on all that follows.

This website, carliemaree.com, is owned and operated by me, Carlie Maree, a sole trader based in Victoria, Australia (ABN 46 629 539 133). If you have questions, please contact me at hello@carliemaree.com.

These terms and conditions also apply to my:

Facebook page facebook.com/mscarliemaree
Instagram instagram.com/mscarliemaree
TikTok tiktok.com/@carliemaree
YouTube channel youtube.com/@CarlieMaree

When you visit this website, use my services or purchase my products, you agree that you’re over 18 and willing to be bound by these terms and conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms and conditions may be modified from time to time. Please re-visit regularly to ensure you’re aware of any changes.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Content – Disclaimer

On my website and social media platforms, I share my beliefs, ideas, practices, tools, processes and results. On my website and social media platforms, you’ll find my writing, videos and photographs.

I share elements of my life and income to show you what’s possible. This content is provided to support your learning and growth, and to help you decide whether my offerings are right for you.

My Rights and Responsibilities

My intention is always to provide valuable information but I cannot be responsible for how you choose to use the information.

Please know that the generalised information I provide on my website and social media platforms is never a substitute for individual coaching tailored to your needs and goals. My free content is not intended to help you work through complex issues.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

I often share information on my business income and growth. These results reflect my experience and are provided for your inspiration. They are not a guarantee that you or anyone else will achieve the same results.

You may read client testimonials on my website or on social media. You may also read information on results achieved by my clients. These testimonials and results are based on the experience of my clients. Again, they are not a promise or guarantee that you or anyone else will achieve the same results.

While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for inaccuracy, incompleteness or error. If you find something that seems problematic, please let me know by contacting me at hello@carliemaree.com.

At any time, I may modify the content provided on this website or my social media platforms, including altering or deleting it without notice.

The information I share reflects my beliefs at a given point in time. I’ve given myself permission to question things and change my mind (and I encourage you to grant yourself the same permission). I’m continually questioning my own beliefs and they’re always changing and evolving.

Visitor Responsibilities

You are responsible for yourself. It’s your responsibility to understand your current circumstances. You’re responsible for your safety, finances, mental and physical wellbeing, choices and actions.

Do not act on my free content without first consulting appropriately qualified advisors who understand your situation and circumstances. Seek independent, professional advice specific to your situation and circumstances before making any major business or life changes.

Downloads

Paid or free downloads may sometimes be available via my website. While I make every effort to ensure these downloads are safe, I’m not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please ensure you have protection against viruses and other malicious attacks that may occur.

External Links

There are links to external sites (e.g. Amazon, Spotify) on my website. I’m not responsible for any information provided on these sites, and the links are solely for your information. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified. Any relationship you enter into with them is at your own risk, and I am not a party to the transaction in any way.

My Services and Products – Disclaimer

You can purchase my services and products through my website. These terms and conditions apply to all of my services and products unless alternative terms are explicitly stated.

I offer:

• My Resume and Cover Letter Package
• 10-Day Personal Coaching
• Free and low-cost smart-with-money guides and resources
• My bestselling book, ‘Soul Modes’

I’m also an independent Thermomix consultant. When you order a Thermomix through my links, your purchase is made with Thermomix Australia and their terms and conditions apply to that purchase.

My intention is to:

• Help you get smart with money — spend less and earn more
• Support you in creating a simpler, more spacious life
• Share what I learn, honestly, as I go

My Qualifications

I hold a Diploma of Management, a Certificate IV in Business Administration, a Certificate III in OHS and a partial degree in Writing and Publishing, and I have a background in HR and recruiting. I’ve been writing resumes for more than 10 years and coaching since 2014.

I’m deeply committed to my ongoing growth and openly share the lessons I’ve learnt along the way.

Your Responsibility

I’m honoured when you choose to work with me.

I’ll give you tools, frameworks and ideas and I’ll share my experience, but I can’t guarantee a particular outcome and I can’t do the work for you.

You’re responsible for your:

• understanding of your financial situation
• financial and business decisions
• work on yourself
• actions
• business results
• mental health
• self-care

Doing the work is your responsibility.

Important Information

I openly share elements of my lifestyle and information on my business income.

My intention in sharing this information is to show you what’s possible.

I do not guarantee the financial results you will achieve by working with me. Your results are dependent on a wide range of factors that are beyond my control (e.g. the amount of time and effort you dedicate to your business, your business model, your personal circumstances and your other responsibilities).

You are responsible for the actions you choose to take (or not take) and the outcomes you achieve.

I share information on my business income but I’m not a financial advisor or accountant and I do not provide financial advice. My services do not take the place of professional and independent advice from a financial advisor or accountant.

Please seek advice from appropriately qualified advisors before making major financial decisions.

Working with me is not therapy or a substitute for therapy. Your mental health is important. If you need help, please contact appropriately qualified professionals.

Sometimes I talk about my health. I’m not a nutritionist, dietitian, naturopath or health professional. If you need support with your physical health, please see a doctor or appropriately qualified health professionals for advice.

My services and products are primarily intended for people who want to get smart with their money and build a simpler, more intentional life. If you feel connected to me, I’m for you.

Intellectual Property

Copyright

The content of this website, my social media platforms and the content contained within my products and services are all protected by copyright, with all rights reserved.

You may not copy or reproduce any part of my content without my written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You are welcome to share my website content or my publicly available social media content, but you must attribute the content to me and provide a link back to this website or my social media page.

If you purchase a digital product or resource from me, it may be printed or downloaded for your personal and non-commercial use only. You must not share or resell any of the content.

Trademarks

I own the registered trade mark ‘Soul Modes’ in Australia, the United States and the United Kingdom.

‘Soul Modes’ exists as an unregistered trade mark anywhere else in the world that it is used.

These trade marks whether registered or unregistered, may not be used in connection with any other product or service without a licence, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business.

Payment Terms

Forms of Payment

When you purchase via my website, you’ll make payments via PayPal or Stripe.

Security Policy

All payments are made via reputable payment platforms. I never take, record or store your credit card details.

Payment Terms

I don’t invoice my clients (though you will receive a tax receipt). Payment is made upfront, before I begin the work.

Delivery and Shipping

Shipping

My bestselling book, ‘Soul Modes’ is available via my website. If you purchase via my website, shipping is available within Australia. You can also purchase ‘Soul Modes’ via Amazon Australia, Amazon US and Audible.

I charge a flat rate for shipping within Australia. Please contact me at hello@carliemaree.com if you have questions about your order or shipping.

Delivery

All of my services are delivered online — by email, phone, text and voice messages, and video call where needed. Resumes and cover letters are delivered by email as editable files and PDFs.

If you have any problems receiving your product or service, please contact me at hello@carliemaree.com.

Appointment Policies

If you can’t attend a scheduled one-on-one session with me, please let me know as soon as you can before our session. Let me know what’s happening and we’ll work it out together.

If I need to re-schedule our session (it doesn’t happen very often), I’ll let you know and we’ll find a time that works for both of us.

Consumer Guarantees

My services and products come with guarantees that cannot be excluded under the Australian Consumer Law. If something isn’t right, please get in touch with me at hello@carliemaree.com so we can sort it out.

Order Fulfilment Policy

If you place an order for a physical product and it’s no longer available, I will contact you to resolve the issue.

Minor Problems

I might occasionally encounter technical problems. If technology fails us, we’ll reschedule.

Major Problems

A major problem is one which cannot be fixed or is too difficult to fix. It is something that would have prevented you purchasing the product or service if you had known about it in advance. When there is a major problem, you have the right to choose whether you would prefer to:

• Receive a refund: if you would like to receive a refund due to a major problem, you must contact me within 48 hours of purchasing the product or receiving the service.
• Seek compensation for the difference between the price paid and the value of the product or services actually provided: if you discover a major problem and wish to cancel your purchase after 48 hours, you must tell me as soon as you become aware of the major problem. We will determine whether you are entitled to a refund based on the nature of the problem and the time since purchase.

Invitation to Discuss Problem

If you feel there’s a problem, please talk to me. Please get in touch within 7 days of receiving the product or service. Understanding your concerns is important to me, and I’d like to work with you to find a solution.

Limitation of Liability

I take my obligations under Australian Consumer Law seriously and am keen to hear if you have any problems. However, if there is a problem, my liability is strictly limited to:

• replacing the goods or providing the services again; or
• if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

Respectful Communication

Comments Policy

All spaces I run are respectful and welcoming. When commenting online, please be considerate.

Comments will be deleted if they are rude or offensive, and you will be removed from the space.

I reserve the right to delete your comments and block you from interacting further with my business.

Third Party Content

Sometimes I collaborate with others or participate in online events. I only work with people in this way when I feel a connection to them and their message. Content delivered by others on my social media platforms represents their opinion and I’m not responsible for their content.

Jurisdiction & Dispute Resolution

Negotiation

If you have any concerns, please contact me and we’ll talk about it. If we can’t reach agreement, I may suggest bringing in a neutral third party (a mediator) to help us find a solution.

We agree that we won’t publicly or privately disparage each other or anyone connected with the other’s business. Rather, we’ll treat each other with respect and avoid any conduct or communication which might interfere with the business and/or personal interests of each other.

If we still can’t work it out, any disputes or arguments arising under this agreement are to be dealt with under the law of Victoria, Australia.

Privacy Policy

I have the utmost respect for your private information.

Throughout the course of us communicating with each other, or working together, I will naturally obtain information about you, such as your name, email address, phone number, purchases and other contact information.

I will only ever use information gathered from and about you in the ways in which it is intended to be used – for example, to get in touch with you or to provide a service to you.

I will never add you to a mailing list without your express permission.

I will never give your details to a third party without your express permission.

All payments are processed via reputable third-party payment platforms and are not stored by me.

All business information is stored on password-protected devices and within reputable and reliable software systems.

In the event of any kind of breach, I will do everything I reasonably can to let you know immediately, and to rectify the situation.

If you are ever worried about your privacy, please contact me directly at hello@carliemaree.com.

Inclusivity Statement

Everyone is welcome here, whatever your gender, background, culture, sexuality, ability or neurotype. I’m committed to treating every person I work with fairly and respectfully, and to continually learning and doing better.

If you ever have a concern, please contact me at hello@carliemaree.com.