Company Policies

Privacy Policy

My team and i have the utmost respect for your private information.

Throughout the course of us communicating with each other, or working together, my company will naturally obtain information about you, such as your name, email address, program enrolments and other contact information.

We will only ever use information gathered from and about you in the ways in which they are intended to be used – for example, to get in touch with you or to provide a service to you.

We will never add your contact to a mailing list without your expressed permission. We engage an email database management provider that is gdpr compliant and we collect email addresses in a way that is transparent and clear.

We will never give your details out to third party without your expressed permission.  

All payments are processed via reputable third party processing platforms and not stored by us.

While our team works remotely, all company information and ip is stored on password protected computers and within reputable and reliable software systems. 

In the event of any kind of breach, we will do any reasonable thing we can do to let you know immediately, and to rectify the situation. 

If while we work together you engage in closed online groups, your comments or images won’t be shared anywhere outside the group without your expressed permission.  

All members of the group will be advised of this requirement, and any breaches will be rectified as best as we can, to protect your privacy. 

If you are ever worried about your privacy in regard to our business operations please contact carlie directly at hello@carliemaree.com

 

Refund Policy

My intention is that anyone who purchases from my business or enrols in my program, feels that they made a great choice in doing so.  

My mission is to create experiences that are filled with pleasant surprises and exceptional outcomes. 

My programs don’t come with a guarantee of results, but they certainly come with a guarantee of quality. If you at any stage feel let down by any of my offerings, please reach out to me.

I will, in every instance, refund your purchase in full if are not satisfied with your experience.

If it is for one of my online programs, access to the content will be removed on the same day that the refund is processed. 

I do not give permission for you to keep, save. Record, store or share any of the program content that has been refunded for. 

If it is for a physical product, i may ask you to return the item for quality control purposes.  If so, my team will provide the means to post it back. 

If you are taking part in a live program on a payment plan and cannot continue payments, you can cancel the payments via the ‘recurring payments’ section in PayPal. On the day that the next payment was due is when access to the content will finish. 

‘forever access’ is a bonus that comes with full payment, so please take the time to dive into the content delivered to date, before access closes. 

If you are taking part in a subscription based program, such as a membership or mastermind, access to the content is provided based on a current subscription being active. To cancel the payments head to the ‘recurring payments’ section in PayPal and end the subscription, then remove yourself from the group on the final day of the current paid period.

I won’t issue refunds on subscriptions, except for the first month trial, and only in the case that you are not satisfied with the offering. 

When things like this happen, the most important thing to me, is for you to walk away feeling that your entire experience with me and my team was a positive one. 

If you have any concerns or questions please reach out to me directly at hello@carliemaree.com

Terms & Conditions